Service

Can I change my pick-up time?

Unfortunately, you are not able to change your pick-up time once your order has been confirmed. You may, however, cancel the order and place a new one with the accurate information.

Can I change the delivery address?

Unfortunately, you are not able to change your delivery address once your order has been confirmed. You may, however, cancel the order and place a new one with the accurate information.

Can I reschedule my delivery?

Unfortunately, you are not able to reschedule your delivery. You may, however, cancel the order and place a new one with the accurate information.

How will I know whether my parcel has been delivered?

Both the sender and the recipient will be notified once the parcel has been delivered. You may also track your parcel here.

How will I know when the rider/driver will pick up my parcel?

Our riders/drivers will contact you within 3 hours if you place an order between 8am-12pm. For orders placed after 12pm, our riders will contact you the next day.

How long does it take for my order to be assigned for my driver?

Our riders/drivers will be in touch with you within 3 hours if you place an order within 8am-12pm. For orders past 12pm, our riders will be in touch with you the next day.

What do I do if my parcel has been rejected by customs?

You will receive an email with details regarding the rejection and we will also contact you to arrange the next course of action. For a smooth customs clearance, do refer here for the list of items which fall under the prohibited items list.

What are Dangerous Goods and Prohibited Items?

Click here for the list of items classified as Dangerous Goods and Prohibited Items.

Do you accept cash on delivery?

Kindly be informed that we do not offer cash on delivery as a payment option.

Can I ship fragile items?

Yes, you can ship fragile items within the specified weight & dimension limitiations at your own risk. Please ensure the parcel is packed securely with adequate protection.

Is my parcel insured?

Teleport’s liability in respect of any one Good is limited to its actual cash value and must not exceed the following:. Malaysia: Ringgit Malaysia Three Hundred only (RM300.00) declared value of Delivery Goods. On the other hand, insurance for the un

Can I get a refund for cancellation?

Go to 'Manage Order' and you may cancel your order in that tab. If your order has yet to be assigned a driver, you will receive a full refund upon cancellation.

How can I reach out to customer support with any queries?

You can chat with us on the website or send us an email at [email protected]

What if my parcel is overweight?

If your parcel is overweight, it will be rejected upon pick up or at our sorting facility. Our customer care team will be in touch with you for the next steps.

What if my parcel is categorised as a dangerous/prohibited good?

If your parcel is categorised as a dangerous/prohibited item, your parcel will be rejected at our sorting facility. Our customer care team will be in touch with you for the next steps.

Why is my item late?

The Next-Day delivery is subject to customs clearance and flight schedule. We shall not be held liable for, nor shall we be in default by reason of, any failure or delay in performance of our obligations under herein, if such failure or delay is caus

Why has my driver not arrived?

Our riders/drivers will be in touch with you within 3 hours if you place an order between 8am-12pm. For orders placed after 12pm, our riders will be in touch with you the next day to schedule the pick-up.

Why is my driver yet to arrive?

Our riders/drivers will be in touch with you within 3 hours if you placeD an order between 8am-12pm. For orders placed after 12pm, our riders will be in touch with you the next day. If your driver has not contacted you or arrived within the stipulate

What are my next steps if my rider does not show up?

If your driver has not contacted you or arrived within the stipulated time, please contact our customer care team via live chat on our website or send us an email at [email protected]

How does Teleport guarantee next day delivery?

We place utmost priority when handling your order.

Will I be compensated if the delivery is late?

We shall not be held liable for, nor shall we be in default by reason of, any failure or delay in performance of our obligations under herein, if such failure or delay is caused by something beyond our control (including an act of god).

What happens when my order goes missing?

You can track the status of your parcel here; If your parcel is missing, please reach out to [email protected] and our customer care team will help you out.

Can I drop off my parcel at a collection point (Sunway Hub) to avoid waiting for a driver If I am in a hurry?

Yes, you can utilize our collection point which is Sunway Hub to drop off your parcel swiftly, especially if you're pressed for time and prefer to bypass waiting for a driver.

Will I be able to drop of my parcels at the Teleport Sunway Hub on the same day if I place my order after 12 PM?

Yes.

What are the designated drop-off points for my parcels if I opt not to wait for the rider's arrival?

Currently, we are actively collaborating with Pick Up Drop Off partners in your vicinity to provide convenient drop-off locations for parcels. More details on this service will be available soon.

If my parcel gets rejected at the sorting facility (i.e due to being overweight) - Will I be eligeble for a refund?

No, unfortunately, you will not be eligible for a refund. Our customer care team will be in touch with you for the next steps

Are scheduled recurring daily collections possible? If so, what is the minimum limit to trigger daily collections?

For business enquiries, please reach out to us at [email protected] and we will help you out.

Do you provide same day delivery?

No. All orders placed before 12.00pm will be delivered by the end of next day.

Which capital cities does Teleport operate in?

Kuala Lumpur (Malaysia), Singapore and Bangkok (Thailand).

Can I schedule a delivery for a specific time with Teleport Next Day?

You will be able to choose the time slot during the order process

Does Teleport Next Day offer a signature upon delivery service?

No. We do not have this option.

Are there any discounts for high volume shipments with Teleport Next Day?

For business enquiries, please reach out to us at [email protected] and we will help you out.

Can I open a corporate account with Teleport Next Day?

For business enquiries, please reach out to us at [email protected] and we will help you out.

How would I know if my parcel is held by customs?

You'll receive an email with more details regarding the rejection. In addition, we'll also be in touch with you to arrange the next course of action. For smooth customs clearance, do refer here for items which you are NOT allowed to send.

How can I partner with Teleport Next Day for my business?

For business enquiries, please reach out to us at [email protected] and we will help you out.

Can I create a Bulk Order?

Yes, you can create Bulk Orders by downloading the Sample File from the Order Creation page for reference and once you're ready to place the order, you may upload the file.