Length + Width + Height: Not exceeding 150cm, and not more than 100cm on any longest side.

<div id="isPasted"><div><div><div>Length + Width + Height: Not exceeding 150cm, and not more than 100cm on any longest side.</div></div></div></div>

What are the dimensions of the parcel accepted?

What is the weight limit of the parcel?

Unfortunately, we do not offer an external insurance program.

<p>Unfortunately, we do not offer an external insurance program.</p>

Can I increase my insurance amount using an external provider?

No. We currently do not accept parcels that require Special Handling.

<p>No. We currently do not accept parcels that require Special Handling.</p>

Can Teleport Next Day handle temperature-sensitive shipments?

We do not accept electronic items that contain lithium batteries.

<p>We do not accept electronic items that contain lithium batteries.</p>

What are the guidelines for shipping electronic goods with Teleport Next Day?

You can chat with us on the website or send us an email at help@teleport.asia

<p>You can chat with us on the website or send us an email at help@teleport.asia</p>

What is the process for filing a claim for a lost or damaged parcel?

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Teleport Next Day

Parcel

Can I change my pick-up time?

Can I change the delivery address?

Can I reschedule my delivery?

How will I know whether my parcel has been delivered?

How will I know when the rider/driver will pick up my parcel?

How long does it take for my order to be assigned for my driver?

What do I do if my parcel has been rejected by customs?

What are Dangerous Goods and Prohibited Items?

Do you accept cash on delivery?

Can I ship fragile items?

Is my parcel insured?

Can I get a refund for cancellation?

How can I reach out to customer support with any queries?

What if my parcel is overweight?

What if my parcel is categorised as a dangerous/prohibited good?

Why is my item late?

Why has my driver not arrived?

Why is my driver yet to arrive?

What are my next steps if my rider does not show up?

How does Teleport guarantee next day delivery?

Will I be compensated if the delivery is late?

What happens when my order goes missing?

Can I drop off my parcel at a collection point (Sunway Hub) to avoid waiting for a driver If I am in a hurry?

Will I be able to drop of my parcels at the Teleport Sunway Hub on the same day if I place my order after 12 PM?

What are the designated drop-off points for my parcels if I opt not to wait for the rider's arrival?

If my parcel gets rejected at the sorting facility (i.e due to being overweight) - Will I be eligeble for a refund?

Are scheduled recurring daily collections possible? If so, what is the minimum limit to trigger daily collections?

Do you provide same day delivery?

Which capital cities does Teleport operate in?

Can I schedule a delivery for a specific time with Teleport Next Day?

Does Teleport Next Day offer a signature upon delivery service?

Are there any discounts for high volume shipments with Teleport Next Day?

Can I open a corporate account with Teleport Next Day?

How would I know if my parcel is held by customs?

How can I partner with Teleport Next Day for my business?

Can I create a Bulk Order?

Service

What is Teleport Next Day?

When can I use Teleport Next Day?

How much will it cost me to use Teleport Next Day?

How long will it take for my parcel from KL to reach Singapore or Bangkok?

When will my order be picked up?

Where is Teleport Next Day available at?

How can I track the status of my parcel?

General

Where is this service available?

When will it be available for other countries?

How can I check if my area is covered?

Do you provide next day delivery within Malaysia?

Coverage